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Akamai Technologies/Chicago, IL (IL)

Enterprise Solutions Engineer

Location US-IL-Chicago
Posted Date 1/24/2013
Cost Center 627 Category Sales/Sales Engineering
ID 7632

About the Job

Solutions Engineers (SEs) are the technical arm of the Enterprise field sales team who employ industry expertise to diagnose the business and technical needs of customers and prescribe innovative solutions that meet those needs. As part of an integrated account team support model, SEs work closely with Sales to acquire new customers and expand our positions within existing customers. SEs also work with Professional Services, Business Support and Technical Support to ensure the value received from Akamai products, services and support meets or exceeds customer expectations.

About the Team

The Enterprise Services and Support team is an experienced group of industry experts and Internet technologists working the top Financial Services, Automotive, Life Sciences, and CPG companies in North America. From a range of backgrounds across these key verticals, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.

Responsibilities:

The core responsibilities of a SE can be defined as:
- Qualifying the opportunity.
- Positioning Akamai to win.
- Proving the solution.
- Transitioning the customer.
- Effective communications all around.
- Self-improvement.

The details are:
- Work closely with sales representatives to educate existing and prospective customers on how they can incorporate Akamai solutions into their architecture and operations to derive business value.
- Manage the technical pre-sales process and evangelize Akamai solutions to customers by participating in conference calls, site visits (upto 30% travel), presentations, product demonstrations, technical trial evaluations, technical objection handling, proposals, and any needed customer follow up activities.
- Define the technical aspects of customer proposals, meeting customer requirements and Akamai quality control standards.
- Coordinate with Sales and other members of Enterprise Services and Support to transition customers from the pre-sales to implementation phase, provide post sale product and service consultation, and capitalize on post sale â??value confirmationâ? opportunities.
- Work closely with Product Management and related subject matter experts to understand and influence product roadmaps, providing valuable input from the field/customer perspective.
- Strive to contribute to the Enterprise team and Akamai by improving processes and sharing knowledge.
- Demonstrate a high standard of leadership by actively developing and mentoring junior staff within the Services and Sales organizations.
- Must be willing to travel up to 30%.

Qualifications:

Basic Qualifications
- Bachelor's Degree in Engineering, Computer Science or related technical field or equivalent experience.
- Minimum of 2 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering or supporting technical products or services.
- Minimum of 2 years of experience using Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web design, streaming, browsers and servers.

Desired Qualifications
- Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.
- Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
- Demonstrated success developing client relationships.
- Experience with enterprise and data center networks, system design and operation, including infrastructure design and build out, caching proxies, routing, switching and load balancing.
- Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize workload.
- Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.

Other Information
- Is relocation available for this position: No
- Is US Citizenship required: No
- Is a Security Clearance Required: No

If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you're helping some of the world's best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Some of the best minds in business, mathematics, and engineering work at Akamai â?? leading, learning and shaping the future of the Internet.

Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply. No time to apply? Join our Talent Community.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.

*LI-RS1



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Location: Anywhere
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This is what we're looking for:

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(Oak Brook, IL) eTecc / Interactive is a small design and development firm based just outside of Chicago that specialized in Web and Mobile creations. We constantly push the limits of our abilities; and we work on awesome stuff. Why wouldn't you want to work for us?

Follow us @eTeccFever for the latest positions!

Principal Hiring Points

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THE POSITION: The position of Lead Web Designer is a key position within American Botanical Pharmacy. Dr. Schulze's American Botanical Pharmacy, located in Marina del Rey, CA, is a privately held business that specializes in the development, manufacture, and distribution of Dr. Schulze's original herbal formula and programs worldwide. The ... [more]

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